Privacy policy

Overview

This Privacy Policy describes how artless.com.au (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site or through any ARTLESS sales channel.

By using our website or providing us with your personal information (online or in person), you agree to the terms described in this Policy.

Contact

If you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us at:
Email: artlesscraft@hotmail.com

Collecting Personal Information

When you visit our Site, we collect certain information about your device and browsing activity, as well as information necessary to process your purchases. We may also collect additional details if you contact us for customer support or offline orders.

In this Policy, “Personal Information” refers to any information about an identifiable individual.

Examples of Personal Information we collect include:

  • Device Information

    • Purpose: To load the Site accurately and perform analytics to improve your experience.

    • Source: Automatically collected through cookies, log files, tags, and analytics tools.

    • Disclosure: Shared with our website host and analytics providers (e.g., Shopify, Google).

    • Data collected: IP address, browser type, time zone, cookie data, pages viewed, and interactions.

  • Order Information

    • Purpose: To process your purchases, payments, shipping, and customer service.

    • Source: Collected directly from you.

    • Disclosure: Shared with our payment and shipping providers where necessary.

    • Data collected: Name, billing address, shipping address, email, phone number, and payment details.

  • Support and Contact Information

    • Purpose: To assist with enquiries or product issues.

    • Source: Collected from you via email or form submission.

    • Data collected: Name, contact details, order number, and correspondence content.

Using Personal Information

We use your personal information to:

  • Provide and deliver our products or services

  • Process payments and issue invoices

  • Ship and fulfil orders

  • Communicate with you regarding your purchases or enquiries

  • Screen orders for potential risk or fraud

  • Send updates about new products, services, or offers (only if you have opted in)

Sharing Personal Information

We may share your information with third-party service providers who help us deliver our services, such as:

  • Shopify, which powers our online store. You can read their privacy policy here: Shopify Privacy Policy

  • Payment processors and shipping partners necessary for completing transactions

  • Analytics or advertising providers that help us understand how our website is used

We may also disclose information if required to comply with laws, regulations, subpoenas, or lawful requests.

Behavioural Advertising

We may use your personal information to provide you with targeted advertising or marketing communications that may be relevant to your interests.

Examples include:

You can also opt out of certain targeted advertising through the Digital Advertising Alliance Opt-out Portal.

Cookies

Cookies are small data files placed on your device to improve your browsing experience.
We use cookies to:

  • Remember your preferences (like region or login)

  • Keep items in your shopping cart

  • Analyse site usage to improve functionality

  • Offer relevant promotions and marketing (only if consented)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For more information, visit www.allaboutcookies.org.

Do Not Track

Currently, there is no consistent industry standard for responding to “Do Not Track” signals. Therefore, we do not alter our data collection and usage practices when such a signal is received.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law (e.g., tax or accounting obligations).

You can request that we delete your personal data at any time by contacting artlesscraft@hotmail.com.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email address above. We will respond to all requests within a reasonable timeframe in accordance with applicable privacy laws.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. The updated version will always be posted on this page with a revised date.

Complaints

If you believe we have mishandled your data, please contact us first at artlesscraft@hotmail.com so we can investigate.

 

Last updated: 04/05/2023